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Pet Hair Eraser™ Cyclonic Bagless Canister U S E R ' S G U I D E 3 3 N 7 S E R I E S 2 2 0 - 2 4 0 V 3 Safety Instructions 4 5 6-8 9-12 13 14 15 Product View Assembly Operations Maintenance and Care Troubleshooting Consumer Services Replacement Parts Warranty 16 Thanks for buying a BISSELL Pet Hair Eraser™ Cyclonic Bagless Canister Vacuum We're glad you purchased a BISSELL Pet Hair Eraser Cyclonic Bagless Canister vacuum. Everything we know about floor care went into the design and construction of this complete, high-tech home cleaning system. Your BISSELL canister vacuum is well made, and we back it with a limited one year warranty. We also stand behind it with a knowledgeable, dedicated Consumer Services department, so, should you ever have a problem, you'll receive fast, considerate assistance. My great-grandfather invented the floor sweeper in 1876. Today, BISSELL is a global leader in the design, manufacture, and service of high quality homecare products like your BISSELL canister vacuum . Thanks again, from all of us at BISSELL. Mark J. Bissell President and Chief Executive Officer 2 w w w . b i s s e l l . c o 162 IMPORTANT SAFETY INSTRUCTIONS When using an electrical appliance, basic precautions should be observed, including the following: Read all instructions before using your Canister VACUUM. WARNING: To reduce the risk of fire, electric shock, or injury: ■ Use indoors only. ■ For dry pick up only. ■ Do not leave machine when it is plugged in. ■ Do not use with damaged cord or plug. ■ If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service agent. ■ Do not handle unit with wet hands. ■ Do not pull or carry by cord, use cord as a handle, close door on cord, pull cord around sharp corners or edges, run appliance over cord, or expose cord to heated surfaces. ■ Do not unplug by pulling on cord. unplug by grasping plug. ■ Do not run appliance over cord. ■ Do not handle plug or appliance with wet hands. ■ Do not expose hair, loose clothing, fingers or body parts to openings or moving parts. ■ Do not pick up hot or burning objects such as cigarettes, matches, or hot ashes. ■ Do not pick up flammable or combustible materials (lighter fluid, petrol, kerosene, etc.) or use in the presence of explosive liquids or vapour. ■ Do not use appliance in an enclosed space filled with vapours given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapours. ■ Not intended for use by persons (including children) with reduced sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety ■ Young children should be supervised to ensure that they do not play with the appliance. ■ Remove plug from electrical outlet before cleaning or maintaining the appliance. ■ If the supply cord is damaged, it must be replaced by the manufacturer or its service agent in order to avoid a hazard. ■ Do not pick up toxic material (chlorine bleach, ammonia, drain cleaner, petrol, etc.). ■ Do not use for any purpose other than described in this User's Guide. ■ Use only manufacturer's recommended attachments. ■ Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow. ■ Keep appliance on a level surface. ■ Turn off all controls before unplugging. ■ Be extra careful when cleaning stairs. ■ This appliance is provided with double insulation. Use only identical replacement parts. ■ Do not use without the dirt cup or a dust bag and filters in place. ■ Pay close attention when working around children. SAVE THESE INSTRUCTIONS. This model is for HOUSEHOLD use only. IMPORTANT FOR OPERATION ON A 220-240 VOLT A.C. 50/60 Hz POWER SUPPLY ONLY. If your appliance is fitted with a nonrewireable BS 1363 plug it must not be used unless a 13 amp (ASTA approved to BS 1362) fuse is fitted in the carrier contained in the plug. (Spares may be obtained from your BISSELL supplier). If for any reason the plug is cut off, it must be disposed of, as it is an electric shock hazard should it be inserted into a mains socket. w w w . b i s s e l l . c o m 16 3 Product view Flex Hose Carry Handle Swivel Hose Easy Empty Dirt Cup Clean Filter Indicator Power Button Post-Motor HEPA Handle Air Flow Regulator Telescoping Extension Wand Automatic Cord Rewind Button Media Filter Variable Suction Power Control Brush Switch Pet Hair Eraser Floor Nozzle Pet Hair Lifter Dusting Brush Attachment Upholstery Tool Crevice Tool Pet Tool Adaptor Accessory Storage Bag CAUTION: Do not plug in your vacuum until you are familiar with all instructions and Pet Contour Tool™ Wide Pet TurboBrush™ operating procedures. 16 4 w w w . b i s s e l l . c o m Assembling your vacuum 1. Connect swivel hose by squeezing both locking buttons and inserting it into the suction opening on the canister.Once the swivel hose is inserted in the suction opening,release the locking buttons. 2. Connect telescoping extension wand to the handle end of the flex hose.Twist slightly to tighten. 3. Connect Pet Hair Eraser floor nozzle to the end of the telescoping extension wand.Twist slightly to tighten. 4. Once assembled, you can store your vacuum in one of two positions: A. Storing in the in-use position: 1. To store with the Pet Hair Eraser floor nozzle attached, insert the storage clip (located on the back of the floor nozzle) into the storage slot on the rear of the vacuum. 2. To store without the Pet Hair Eraser floor nozzle attached, insert the storage clip (located on the bottom of the telescoping extension wand) into the storage slot on the rear of the vacuum. B. Storing in the upright position: 1. To store with the Pet Hair Eraser floor nozzle attached, stand the vacuum in the upright position and insert the storage clip (located on the back of the floor nozzle) into the storage slot on the bottom of the vacuum. 2. To store without the Pet Hair Eraser floor nozzle attached, stand the vacuum in the upright position and insert the storage clip (located on the bottom of the telescoping extension wand) into the storage slot on the bottom of the vacuum. 1. A1. B1. Warning: Plastic film can be dangerous. To avoid danger of suffocation, keep away from babies and children. 2. 3. Storing in the in-use position A2. Storing in the upright position B2. w w w . b i s s e l l . c o m 16 5 Operations Power button Turn the power on or off by pressing lightly downward on the power button ( ). Power cord The power cord is located at the rear of the vacuum. Gently pull out the power cord, watching for the yellow line. Stop pulling the power cord once the yellow line is visible. There is also a red line, which indicates the end of the usable cord. Do not pull the power cord out beyond the red line. Automatic cord rewind Your vacuum is equipped with an automatic cord rewind. When cleaning is finished, press the power button OFF ( ) and grasp the plug to disconnect from the electrical outlet. Hold the plug and press the automatic cord rewind button to rewind the cord automatically. caution: Before using your vacuum, make sure the dirt cup and all filters are in place. Do not operate your vacuum without the dirt cup or filters. 6 Automatic Cord Rewind Button CAUTION: Be careful to avoid injury as cord retracts very quickly. Power Button 16 w w w . b i s s e l l . c o m Operations Special tools Your BISSELL Pet Hair Eraser Cyclonic Bagless Canister is not only a powerful carpet and rug vacuum cleaner, it's also a versatile bare floor vacuum cleaner and above floor vacuum cleaner when you select one of the special tools. Pet Tool Adapter: The Pet Tool Adapter must be attached to the handle end of the flex hose to use the Pet Contour Tool and the Wide Pet TurboBrush. The narrow end of the adapter attaches to the handle end of the flex hose and the wide end of the adapter attaches to the pet tool of your choice. The adapter should fit snugly to the hose and pet tool without using excessive force. Pet Contour Tool: Use to reach into corners and edges on stairs, as well as armrests and other curved surfaces. The tool can be flipped to use in any direction. Wide Pet TurboBrush: Use rotating brush action for small, flat areas such as cushions and beds. Upholstery tool: Use the upholstery tool to clean curtains, draperies, cushions and fabrics. Dusting brush attachment: Attach the dusting brush attachment to the upholstery tool to dust furniture, blinds, books, lamps, shelves and baseboards. Crevice tool: Use the crevice tool in tight, narrow spaces. Pet Hair Eraser Floor Nozzle Tip: Before cleaning under low furniture, check area first for objects that might harm the unit or block the hose. Notice: Tip: Hair, string and small objects can block the hose and tools. Check them occasionally for obstructions. Tip: Use the air flow regulator to reduce air flow as needed when using the tools to clean items such as draperies or curtains. Use to pick up pet hair from rugs and carpeted surfaces. Just vacuum like you normally would. The Pet Hair Lifter will grab pet hair when you pull back and it will release the hair and suction it up when you push forward. NOTE: Turn the vacuum off before you flip up or flip down the Pet Hair Lifter. These tools are designed to remove pet hair from upholstered or carpeted surfaces. They should not be used on pets. w w w . b i s s e l l . c o m 16 7 Operations Pet Hair Eraser Floor Nozzle continued 1. 1. To vacuum rugs and carpeted surfaces, flip down the Pet Hair Lifter until it clicks into place on the front of the Pet Hair Eraser Floor Nozzle. Then push the brush switch to the carpet position to pull the brushes up into the Pet Hair Eraser Floor Nozzle. 2. 2. To vacuum bare floors, push the brush switch to the bare floor position to extend the brushes down from the Pet Hair Eraser Floor Nozzle. Then flip up the Pet Hair Lifter by pushing the yellow release button. This will flip the Pet Hair Lifter up and out of the way. Variable suction power control The variable suction power control is located on the back of the vacuum. Turn the control toward the larger dots for maximum suction. Turn the control toward the smaller dots to minimize suction for lightly soiled areas or delicate fabrics. Air flow regulator Open the air flow regulator by sliding the regulator back towards the handle to an open position to reduce suction for delicate fabrics. Close the air flow regulator by sliding the regulator down to the closed position for full suction. Clean filter indicator The clean filter indicator is located between the Release Button Brush Up Brush Down power button and the automatic cord rewind button. It will monitor your air flow and let you know when it is time to clean or replace your filters. If the indicator turns orange while you are vacuuming, your filters need to be cleaned or replaced. If the indicator remains orange, even after cleaning or replacing your filters, turn the vacuum off and check for a clog in the hose or tool. NOTE: The indicator may turn orange when using the tools due to the restricted airflow. This does not necessarily mean that the filters need to be cleaned or replaced. If the indicator does not turn off once the tool is removed, check for a clog in the hose/tools or clean or replace your filters. Clean Filter Indicator 16 8 w w w . b i s s e l l . c o m Maintenance and care Emptying the dirt cup 1. Turn vacuum OFF ( ) unplug the vacuum from electrical outlet. 2. Open the dirt cup compartment by lifting up the door latch on the front of the vacuum. 3. Lift the dirt cup assembly out from the vacuum. 4. Remove the top cover from the dirt cup assembly by unfastening the latch, raising the front edge and removing the top cover from the rear hinges. Set the top cover aside. 5. Empty the dirt into a garbage container. 6. To reattach the top cover on the dirt cup, align the slots on the top cover with the hinges on the dirt cup and rotate the front cover down to the closed position. Then fasten the latch. 7. Place the dirt cup back into the vacuum. 8. Close dirt cup compartment door and press down gently until it locks into place. NOTE: The compartment door will not close without the dirt cup in place. Cleaning the pre-motor filter The pre-motor filter protects the motor from dirt and dust particles. 1. Turn vacuum OFF ( ) unplug the vacuum from electrical outlet. 2. Open the dirt cup compartment by lifting up the door latch on the front of the vacuum. 3. Remove the filter frame from the filter holder by grasping the lip of the frame and pulling up. 4. Remove the filter from the filter frame and clean by hand washing in warm water. A mild detergent can be used if desired. Allow the filter to air dry completely before replacing. 5. Place the filter back into the filter frame and replace back into the filter holder. NOTE: The filter frame should be placed so the protective frame is visible. 6. Replace the dirt cup back into the dirt cup compartment. 7. Close dirt cup compartment door and press down gently until it locks into place. 2. 4a. 4b. 6. WARNING: To reduce the risk of electric shock, turn power switch OFF and disconnect plug from electrical outlet before performing maintenance or trouble- shooting checks. NOTICE: This product is intended for household use only and not for commercial or industrial use. Vacuuming of dust from products like plaster, concrete or ashes will damage the motor and void the warranty. Washable Pre Motor Filter 3. WARNING: Do not operate cleaner with damp or wet filters or without all filters in place. Tip: For maximum cleaning performance, check the filters often and clean or replace if necessary. w w w . b i s s e l l . c o m 16 9 Maintenance and care Replacing the post-motor HEPA media filter The post-motor HEPA media filter assists in 2. the filtration process to return clean air to the room. 1. Turn vacuum OFF ( ) unplug the vacuum from electrical outlet. 2. Remove the filter door (located on the back of the vacuum) by pulling down on the filter door and pulling it toward you. 3. 3. Remove the post-motor HEPA media filter by grasping the tabs of the filter frame and pulling out toward you. 4. Replace the post-motor HEPA media filter with a new filter. NOTE: The post-motor filter is a white, pleated HEPA media filter. This filter is NOT washable and must be replaced when it becomes dirty. 5. Replace the filter door by inserting the two tabs at the bottom of the filter door, pushing down on the bottom of the filter door and pushing it back into the vacuum. Be sure the top tabs are secured. Post-Motor HEPA Media Filter Replacing the dirt cup HEPA media filter & cleaning the foam filter IMPORTANT: Make sure the dirt cup is empty before you replace or clean these filters. 1. 1. To remove the dirt cup HEPA filter, pull down on the front snap. 2. Remove and replace as necessary. NOTE: The dirt cup HEPA media filter is a white, pleated HEPA media filter. This filter is NOT washable and must be replaced when it becomes dirty. 160 w w w . b i s s e l l . c o m Maintenance and care Replacing the dirt cup HEPA media & cleaning the foam filter continued 3. The dirt cup foam filter is located between the bottom of the dirt cup and the HEPA media filter. Once the HEPA media filter has been removed, the foam filter can then be removed and cleaned or replaced as needed. To clean the foam filter, wash with warm water and a mild detergent. Be sure to air dry completely before replacing this filter in the dirt cup. 4. To re-install the filters in the dirt cup, turn dirt cup upside down and replace the foam filter. Then replace the HEPA media filter by inserting the tabs on the back of the filter into the slots on the bottom of the dirt cup and snap the filter back into place. Clearing clogs from the dirt cup 1. To clear clogs from the dirt cup, remove the top cover and set aside. 2. Empty the dirt into a garbage container. 3. Reach down into the dirt cup cyclone chamber to clear any dirt or debris from the cyclone and empty into a garbage container. 4. Remove the dirt cup, HEPA media filter and foam filters; set aside. 5. Remove any dirt or debris from the cyclone chamber opening. 6. If the holes in the cyclone appear to be clogged, place the cyclone chamber opening underneath running water and allow water to run through the holes in the cyclone to clear any clogs. Be sure to allow the entire dirt cup assembly to dry completely before replacing the dirt cup HEPA media filter and foam filters. 3. 4. 3. 5. Cyclone Chamber Opening w w w . b i s s e l l . c o m 161 Maintenance and care Maintaining the Wide Pet TurboBrush The Wide Pet TurboBrush should be checked regularly for clogs or debris wrapping around the brush. 1. Turn vacuum OFF ( ) unplug the vacuum from electrical outlet. 2. If a clog is present or debris is visible, turn the collar on the neck of the Wide Pet TurboBrush counterclockwise to the unlocked position to remove the faceplate and clear any obstructions. 3. To clean debris from the brush, remove the brush from the drive belt and clean debris. 4. Reposition the drive belt on the brush. Place the ends of the brush in the slots on the sides. Reposition the faceplate and turn the collar clockwise to the locked position. 162 w w w . b i s s e l l . c o m Troubleshooting Vacuum cleaner won't run WARNING: To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting. Possible causes Remedies 1. Vacuum cleaner is not plugged in 1. Check electrical plug 2. Power button is not pressed down 2. Press power button down Vacuum cleaner won't pick up or low suction Possible causes Remedies 1. Tools, flex hose and/or telescoping 1. Remove each part and check for blockages extension wand are blocked 2. Filters are dirty 2. Check and clean or replace all filters 3. Dirt cup is full 3. Empty dirt cup 4. Swivel hose not securely attached to suction opening 4. Make sure swivel hose is locked into suction opening 5. Crack or hole in flex hose 5. Check hose and replace if needed 6. Air flow regulator or variable suction power 6. Change to closed or maximum setting control is set to open or minimum setting 7. Wide Pet TurboBrush is clogged or debris is 7. Check Wide Pet TurboBrush, see page 12 wraped around brush Visible dust escaping from vacuum Possible causes Remedies 1. Dirt cup is full 1. Empty dirt cup 2. Filters missing or installed incorrectly 2. Check all filters for correct installation 3. Filters are dirty 3. Check and clean or replace all filters 4. Flex hose is blocked 4. Remove hose and check for blockages 5. Swivel hose not securely attached to suction opening 5. Make sure swivel hose is locked into suction opening 6. Crack or hole in flex hose 6. Check hose and replace if needed Other maintenance or service not included in the manual should be performed by an authorized service representative. Thank you for selecting a BISSELL product. Please do not return this product to the store. w w w . b i s s e l l . c o m 163 BISSELL Consumer Services If your BISSELL product should require service: In the UK, Australia, New Zealand, the Middle East or Africa, call BISSELL Consumer Services at the numbers below and we will give you the location of a BISSELL Authorized Service Center in your area. For all other countries, contact your local in country distributor for questions, service, or repair. If you have questions about your warranty or need replacement parts please contact the numbers below. For UK inquiries: Monday - Thursday 9 am — 5 pm Friday 9 am — 4 pm BISSELL Homecare (Overseas) Inc. The Boat Yard 105 Straight Road Old Windsor Berkshire, SL4 2SE United Kingdom Telephone: 0844-888-6644 For New Zealand inquiries: Monday - Friday 9 am — 5 pm Parex Industries Ltd. 5 Tolich Place Henderson 0610 Auckland New Zealand Telephone: 0800-247-735 For all other inquiries: Monday - Friday 8 am — 4 pm BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 USA Telephone: 01-616-453-4451 Fax: 01-616-453-1383 Or visit the BISSELL website - www.bissell.com When contacting BISSELL, have model number of unit available. Please record your Model Number: ___________________ Please record your Purchase Date: ___________________ For Australian inquiries: Monday - Friday 9 am — 5 pm BISSELL Australia PTY LIMITED 42 Rocco Dr. Scoresby, Victoria 3179 Australia Telephone: 1-800-811-183 For Middle East & Africa inquiries: Sunday - Thursday 8 am — 5 pm BISSELL Middle East & Africa P.O. Box 61286 Jebel Ali Free Zone Dubai United Arab Emirates Telephone: 971-4-881-8597 Fax: 971-4-881-8598 Note: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. See Warranty on page 16 for details. Please do not return this product to the store. 164 w w w . b i s s e l l . c o m Replacement parts - BISSELL Pet Hair Eraser Cyclonic Bagless Canister Item Part No. Part Name 1 203-7289 Dirt Cup Assembly 2 203-7259 Dirt Cup HEPA Media Filter 3 203-7258 Dirt Cup Foam Filter 4 203-7260 Pre-Motor Filter 5 203-7261 Post-Motor HEPA Media Filter 6 203-7257 Flexible Hose with Handle 7 203-7256 Telescoping Extension Wand 8 203-7265 Upholstery Brush 9 203-7266 Dusting Brush Attachment 10 203-7264 Crevice Tool 11 203-7275 Pet Hair Eraser Floor Nozzle 12 203-7279 Pet Tool Adaptor 13 203-1291 Pet Contour Tool 14 203-1290 Wide Pet TurboBrush 15 203-7278 Accessory Bag 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 w w w . b i s s e l l . c o m 16 15 Warranty - BISSELL Pet Hair Eraser™ Cyclonic bagless canister This warranty gives you specific legal rights, and you may also have other rights which may vary from country to country. If you need additional instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Services by telephone, or regular post as described below, or contact your local in country distributor. Limited Two Year Warranty Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, BISSELL Homecare, Inc., will replace (with new or remanufactured components), at BISSELL's option, free of charge from the date of purchase by the original purchaser, for two years any defective or malfunctioning part do to manufacturers defect. This warranty applies to product used for personal, and not commercial or rental service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by negligence, abuse, or use not in accordance with the User's Guide is not covered. For UK inquiries: Monday - Thursday 9 am — 5 pm Friday 9 am — 4 pm BISSELL Homecare (Overseas) Inc. The Boat Yard 105 Straight Road Old Windsor Berkshire, SL4 2SE United Kingdom Telephone: 0844-888-6644 For New Zealand inquiries: Monday - Friday 9 am — 5 pm Parex Industries Ltd. 5 Tolich Place Henderson 0610 Auckland New Zealand Telephone: 0800-247-735 For all other inquiries: Monday - Friday 8 am — 4 pm BISSELL Homecare, Inc. PO Box 1888 Grand Rapids, MI 49501 USA Telephone: 01-616-453-4451 Fax: 01-616-453-1383 For Australian inquiries: Monday - Friday 9 am — 5 pm BISSELL Australia PTY LIMITED 42 Rocco Dr. Scoresby, Victoria 3179 Australia Telephone: 1-800-811-183 For Middle East & Africa inquiries: Sunday - Thursday 8 am — 5 pm BISSELL Middle East & Africa P.O. Box 61286 Jebel Ali Free Zone Dubai United Arab Emirates Telephone: 971-4-881-8597 Fax: 971-4-881-8598 BISSELL HOMECARE INC. IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE ASSOCIATED WITH THE USE OF THIS PRODUCT. BISSELL'S LIABILITY WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT. *EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE TWO YEAR DURATION FROM THE DATE OF PURCHASE AS DESCRIBED ABOVE. 16 w w w . b i s s e l l . c o m ©2009 BISSELL Homecare, Inc Grand Rapids, Michigan All rights reserved. Printed in Korea Part Number 110-4154 Rev 9/09 Visit our website at: www.bissell.com